Shipping Policy – Nova Nella

At Nova Nella, we aim to deliver your order efficiently and keep you informed throughout the shipping process. The information below outlines our shipping procedures, estimated delivery timelines, and support options.

Order Processing and Delivery Timeframes

Orders placed through our store are reviewed and prepared before shipment.

Shipping schedule:

• Order cut-off time: 5:00 PM (Australian Eastern Standard Time – AEST)

• Processing time: 1–2 business days

• Delivery transit time: 4–6 business days

• Estimated total delivery timeframe: approximately 5–8 business days

Please note that delivery estimates include both preparation and shipping time and may vary during busy periods, holidays, or due to carrier-related circumstances.

Once your order leaves our facility, you will receive a shipment confirmation email containing tracking details so you can follow your package status.

Shipping Charges

Nova Nella currently provides free shipping for all orders delivered within Australia.

No additional shipping fees will be added during checkout for eligible Australian orders.

Order Cancellation Requests

If you need to make changes or cancel an order, please contact our team as soon as possible at support@novanella.com.

Cancellation requests can be accepted within 24 hours after an order has been placed.

If an order has already entered shipment processing or has been dispatched, cancellation may no longer be possible. In such cases, you may still request a return according to our Return and Refund Policy.

Unless a product is defective or an error occurred on our side, return shipping expenses remain the responsibility of the customer.

Damaged, Incorrect, or Defective Items

We work hard to ensure every order arrives correctly; however, if there is a problem with your shipment, we are here to help.

If you receive:

• A damaged product

• An incorrect item

• A wrong size or variation

• A defective product

Please contact us within 30 days after delivery and include the following information:

• Your order number

• Clear photos showing the issue

• A brief explanation of the problem

Send all details to:

Email: support@novanella.com

After review, if the issue is determined to be caused by our error, Nova Nella will arrange an appropriate solution, which may include a replacement item or a refund. Any applicable return shipping expenses in these situations will be covered by us.

Delivery Delays

Most orders arrive within the estimated delivery period of 5–8 business days.

Unexpected delays can occasionally occur due to factors outside our control, including courier disruptions, weather conditions, peak seasons, or regional delivery issues.

If your package has not arrived after the estimated timeframe, we recommend allowing an additional 2–3 business days before contacting us.

If further assistance is needed, please reach out to:

Nova Nella
Email: support@novanella.com
Phone: +1 702-934-5228

Our team will investigate the shipment status and work toward a timely resolution.